Apparewl

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how and when orders placed on https://apparewl.com with Apparewl Fashion House Private Limited ("Apparewl", "we", "us") are packed, shipped and delivered. Returns are covered in our Return & Replacement Policy, and cancellations and refunds in our Refund & Cancellation Policy.

1. Where we deliver

• We deliver to addresses within India only.
• Orders are shipped through our courier partners. A few remote PIN codes may not be serviceable; if yours is not, we will contact you and cancel the order with a full refund of anything you paid.

2. Order processing

• Online payments: processing starts once the payment is confirmed.
• Cash on Delivery: processing starts once the order is confirmed. We may call or message you on the mobile number you gave to confirm COD orders.
• Orders are packed and handed to the courier within 1–3 working days. Orders placed on Sundays or public holidays are processed on the next working day.
• You can follow each stage (Pending, Confirmed, Shipped, Delivered) in My account → My orders; status updates are also sent by email.

3. Delivery time

After dispatch, orders usually arrive within:

• Metro cities: 3–5 working days
• Rest of India: 5–7 working days
• North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar and remote areas: 7–10 working days

These are estimates. Festivals, sale periods, weather, strikes or courier delays can add a few days. If you need an order by a particular date, contact us before ordering.

4. Shipping charges

• Free shipping on orders of ₹999 or more (the amount after coupon discounts).
• A flat shipping charge of ₹79 applies to smaller orders.
• The shipping charge, if any, is shown in your bag and at checkout before you pay. There are no hidden charges at delivery.

5. Cash on Delivery

• Cash on Delivery is available on orders up to ₹10,000 when online payment is also offered. Larger orders must be paid online.
• Please keep the exact amount ready; the delivery partner may not carry change.
• Repeatedly refusing COD parcels without a valid reason may lead to COD being turned off for your account.

6. Delivery attempts and address

• Please enter a complete address with landmark, the correct 6-digit PIN code and a reachable mobile number. The address cannot be changed after the order is shipped.
• The courier makes up to 3 delivery attempts. If the parcel still cannot be delivered, it is returned to us and the order is cancelled. Prepaid orders are refunded as set out in our Refund & Cancellation Policy.
• Someone else at the address may accept the parcel on your behalf.

7. Receiving your parcel

• Do not accept a parcel that is visibly opened, torn or tampered with. Refuse it and let us know.
• We recommend recording a video while opening the parcel.
• If a product is damaged, defective or wrong, raise a request from My orders within 48 hours of delivery, as explained in our Return & Replacement Policy.

8. Order limit

A single order can contain up to 10 products.

9. Delayed or lost shipments

If your order has not arrived within the time above, write to apparewlfashionhouse02@gmail.com with your order number. We will check with the courier and update you. If a shipment is confirmed lost in transit, we send a replacement if the product is in stock, or refund you in full.

10. Contact us

Apparewl Fashion House Private Limited
Plot 14, Okhla Industrial Estate, Phase III, New Delhi, Delhi - 110020
Email: apparewlfashionhouse02@gmail.com · Phone: +91-84479 46808
Hours: Mon - Sat, 10:00 AM - 6:00 PM

Last updated: 02 November 2026