Apparewl

Return & Replacement Policy

We check every order before it leaves our warehouse, but if something is not right when your parcel arrives, this Return & Replacement Policy explains what you can ask for and how. It applies to all orders placed on https://apparewl.com with Apparewl Fashion House Private Limited ("Apparewl", "we", "us"). How and when money is paid back is explained in our Refund & Cancellation Policy.

1. What can be returned or replaced

You can raise a request within 48 hours of delivery if you received:

• a damaged product (for example torn, stained or with a broken zip or button);
• a product with a manufacturing defect (for example faulty stitching or a colour that bleeds);
• a different product or colour from the one you ordered;
• a different size from the one you ordered.

For each item you can choose a return (refund) or an exchange for another size of the same product, if that size is in stock.

2. Condition of the product

To be accepted, the product must be:

• unused, unwashed and unaltered, apart from trying it on;
• returned with all original tags, labels, packaging and any free items that came with it;
• free of perfume, make-up, stains or odours added after delivery.

Please record a short unboxing video when you open the parcel. It is not required, but it helps us approve damage and wrong-item claims quickly.

3. What cannot be returned

• Requests raised after 48 hours from delivery.
• Change of mind, or a size that does not suit you when the size delivered is the size you ordered. Please check the size details on the product page before ordering.
• Innerwear, socks and other hygiene-sensitive items, unless they arrive damaged or wrong.
• Products that are used, washed, altered or without their original tags.
• Minor differences in colour caused by screen settings or lighting in photos.

4. How to raise a request

1. Sign in and open My account → My orders, then open the delivered order.
2. Choose Request return / exchange and select the item.
3. Pick return or exchange (and the new size), choose the reason and describe the issue.
4. Upload a clear photo showing the problem, the product tag and the packaging label.
5. Confirm the product is unused with its tags on, and submit.

We review requests within 24–48 hours. You can follow the status (pending, approved or rejected) on the order page, and we contact you by email or phone to arrange the pickup.

5. Pickup or self-shipping

• Once approved, we arrange a reverse pickup where our courier partners serve your PIN code. Please pack the product securely in its original packaging and keep it ready.
• If pickup is not available at your PIN code, we will ask you to send the product to the address below. When the return is due to our error, we reimburse reasonable courier charges on receipt of the courier bill.
• Pickups are attempted up to two times. If the product is not handed over, the request is closed.

6. Quality check

Returned products are inspected within 2 working days of reaching us. If the product meets the conditions in section 2, we ship the replacement or start your refund. If it does not, we send it back to you and the request is closed.

7. Replacements and exchanges

• A replacement or new size ships at no extra cost once the returned product passes the quality check.
• Replacements depend on stock. If the product or size has sold out in the meantime, we refund you instead.
• An exchange is for a different size of the same product only. To get a different product, return the item and place a new order.

8. Return shipping costs

Returns for damaged, defective, wrong or wrong-size products are free of charge. We do not accept returns for other reasons (see section 3).

9. Misuse

We may reject repeated or suspicious requests, for example products swapped for different or used items, and may restrict Cash on Delivery or returns on the account.

10. Contact us

Apparewl Fashion House Private Limited
Plot 14, Okhla Industrial Estate, Phase III, New Delhi, Delhi - 110020
Email: apparewlfashionhouse02@gmail.com · Phone: +91-84479 46808
Hours: Mon - Sat, 10:00 AM - 6:00 PM

Last updated: 20 September 2026