Apparewl

Refund & Cancellation Policy

This Refund & Cancellation Policy explains when an order placed on https://apparewl.com can be cancelled, when you are entitled to a refund and how long a refund takes. It is issued by Apparewl Fashion House Private Limited ("Apparewl", "we", "us") in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Returns and size exchanges are covered separately in our Return & Replacement Policy.

1. Cancelling an order

1.1 Cancellation by you

• You can cancel an order yourself from My account → My orders while its status is Pending or Confirmed.
• Once the order is Shipped it can no longer be cancelled. If you do not want it, you may refuse the parcel at delivery; prepaid amounts for refused parcels are refunded after the parcel is returned to us, less the shipping charge.
• You will see the cancellation on the order page straight away, and the reserved stock is released for other customers.

1.2 Cancellation by us

We may cancel an order, fully or in part, if:

• the online payment is not completed within the payment window, or the payment fails;
• a product or size is out of stock, or was listed with an obvious pricing or description error;
• the delivery address is incomplete, incorrect or not serviceable by our courier partners;
• the order appears fraudulent, or breaks our Terms & Conditions (for example repeated refusal of Cash on Delivery orders).

If we cancel an order you have already paid for, you receive a full refund, including any shipping charge.

2. When a refund is given

• A prepaid order cancelled by you before shipping, or cancelled by us.
• A return approved under our Return & Replacement Policy (damaged, defective or wrong product) where a replacement is not possible or you asked for a refund.
• A prepaid order that is lost in transit and cannot be delivered.
• Money debited more than once, or debited for an order that was not confirmed.

No refund is given for

• products that were used, washed, altered or damaged after delivery;
• return requests raised after the return window, or products that are not eligible for return;
• change of mind after delivery;
• parcels that could not be delivered because of a wrong address or repeated unavailability, beyond the product value (the shipping charge is deducted).

Sale and discounted products follow the same rules as full-price products. The refund is the amount you actually paid, after any coupon discount.

3. How refunds are paid

• UPI, cards, netbanking and wallets: back to the same account or card you paid with. We cannot send the refund to a different account.
• Cash on Delivery: by UPI or bank transfer to an account in your name. We will ask for the details by email from apparewlfashionhouse02@gmail.com; we never ask for your UPI PIN, card PIN or OTP.
• Shipping charges are refunded when the cancellation or return is due to our error (wrong, damaged or defective product) or when we cancel the order.

4. Refund timelines

• Cancelled prepaid orders: refund started within 2 working days of cancellation.
• Approved returns: refund started within 2 working days after the returned product passes our quality check.
• After we start the refund, banks and payment providers usually take 5–7 working days to show it in your account (UPI is often faster).
• Once the refund has been started, the payment status on your order page changes to Refunded.

5. Failed, pending or double payments

If money was debited but your order shows as unpaid or cancelled, please do not pay again. Most banks reverse such debits automatically within 3–7 working days. If it has not come back after 7 working days, write to apparewlfashionhouse02@gmail.com with your order number, the payment date and the UPI reference or transaction ID, and we will trace it with our payment partner.

6. Late or missing refunds

1. Check the account, card or UPI app you paid with.
2. Ask your bank whether a refund with our reference is pending; card refunds can take a full billing cycle to appear.
3. If you still cannot find it, contact us with the order number and the refund date from our email.

7. Misuse

We may refuse refunds, or turn off Cash on Delivery for an account, where requests appear fraudulent or repeatedly abuse this policy.

8. Changes to this policy

We may update this policy from time to time. The version shown here on the date of your order applies to that order.

9. Contact us

Apparewl Fashion House Private Limited
Plot 14, Okhla Industrial Estate, Phase III, New Delhi, Delhi - 110020
Email: apparewlfashionhouse02@gmail.com · Phone: +91-84479 46808
Hours: Mon - Sat, 10:00 AM - 6:00 PM

Last updated: 20 September 2026